WILL YOUR ROOF SYSTEM BE COVERED UNDER WARRANTY IF IT FAILS?
Not only is it a good idea to make sure your roof has good warranty terms (length, dollar amount to be replaced, etc.), but it’s also a good idea to make sure the manufacturer of your roofing system has a history of being fair to their customers with regards to warranty claims. Many building owners purchase a roof thinking they’re getting a great warranty that will keep them from having to pay out of pocket, but then when something goes wrong their warranty is voided for some bogus reason. Don’t let this happen to you!
Warranty Terms Are Half the Battle
We know that every building owner has different needs for their roof and for their roof warranty. That’s why we don’t offer one “cookie cutter” warranty. We offer different warranties ranging from five to twenty years in length, with both full system and material only warranties available. We feel we provide great warranty offerings that anyone can be please with.
Can You Claim a Warranty Claim?
This seems like a ridiculous question, but it’s sadly a necessary one. In today’s world, no one wants to take responsibility for anything, including warranties on products they sold. There are too many hoops to jump through to make a warranty claim, and unfortunately many building owners don’t realize that many of the issues they’ll have on their roof aren’t covered by their warranty. When you read your warranty, make sure that it doesn’t include language that will absolve the manufacturer of responsibility for basically anything that goes wrong.
Our warranties have some situations where we don’t claim responsibility: acts of God, owner error, neglect, or abuse, and original substrate failure. Other than that, if our material ever does fail, we take care of it and you don’t have to worry. We haven’t been in that situation yet, but if the day comes, we’ll have your back.
Don’t purchase a roof and a warranty that don’t cover you if something goes wrong. The warranty is a major aspect of your roof decision, so do your homework and get a warranty that will actually protect you.